Before entering the online store and browsing our website, we invite you to consult the following terms and conditions, which apply specifically to the use of the online store www.rcspecialists.gr and relate exclusively to purchases from the online store.
Any return or replacement must be preceded by communication in order to be accepted.
Deadline and Manner of Exercising the Right of Withdrawal
The right to withdraw from the contract may be exercised by you, even without stating the reason, within a period of 14 calendar days:
from the day of receipt (acquisition of physical possession) of the products or from the day of receipt (acquisition of physical possession) of the last product (in case of many products ordered by you with one order and delivered separately) or from the day of receipt (acquisition of physical possession) possession) of the last lot or the last piece (in case of delivery of goods consisting of several lots or several pieces).
To exercise the right of withdrawal, you can inform Totomis Evangelos:
- By phone at 210 9019185
- Or by sending an e-mail to the email address firstname.lastname@example.org
In order to withdraw in time, all you have to do is send your communication regarding the exercise of the right of withdrawal before the expiration of the withdrawal period.
Ways to Return Products
The return of the product can be done in one of the following ways. Particularly:
- Receipt of the product from us: You will be informed by phone about the cost of receipt.
- Return via shipping of your choice: You can return the product through a shipping company of your choice, at your own expense.
- Delivery of the product to our physical store
The products you return should not have been used, should be in the condition they were received, complete and without damage, their packaging should be the one that normally accompanies them (eg the IMEI agrees) and should be in excellent condition, along with all the documents that accompanied them (eg DAT, Ap. Retail, etc.) upon delivery.
Refund due to withdrawal
Totomis Evangelos returns any payment received from you, without undue delay and definitely within 14 calendar days from the day on which it was informed of your decision to withdraw from the contract.
In case of return of products due to withdrawal, the refund is made in one of the following ways, depending on the means you used during the payment:
- by canceling your credit card charge or
- by refund by deposit in a bank account.
In any case, Totomis Evangelos will refund using the same means of payment as you used for the original transaction, unless Totomis Evangelos had expressly agreed otherwise with you and provided that you do not incur any costs incurred. from a refund.
Except in the case where Totomis Evangelos offered to pick up the product to be returned, Totomis Evangelos has the right to withhold the refund until the product is returned.
In case of return of products, you are only charged with the immediate cost of their return, subject to any special circumstances.
You are responsible for any reduction in the value of the product, if you use / manage the product in a way other than that which is necessary to determine the nature, characteristics and function of each product.
Exceptions to the right of withdrawal
You can not withdraw from the contract when the following cases occur:
- In the supply of goods or services, the price of which depends on fluctuations in the money market, which can not be controlled by Totomis Evangelos and which may occur within the withdrawal period.
- In the supply of goods manufactured according to the specifications of the consumer or clearly personalized specifications.
- In the supply of goods, which may be damaged or expire soon.
- In the supply of sealed goods, which are not suitable for return, for reasons of health protection or for reasons of hygiene, and which have been unsealed after delivery.
- In the supply of products, which, after their delivery, due to their nature, are inextricably mixed with other elements.
Change of Opinion
Right of Withdrawal – Refund
You have the right to return the products you bought and request a refund within fourteen (14) calendar days from the day you announced to Totomis Evangelos your decision to withdraw from the contract, even because you simply changed opinion.
Defective Products – Products with a lack of contracted quality
In all cases where proven:
a) the products are incorrect or products of poor and defective quality / operation
(b) products which lack the agreed properties.
You can request:
- product replacement or
- withdraw from the contract and return the product, requesting a refund, pursuant to what is stated above for the right of withdrawal.
In any case, the provisions of the Civil Code and the more specific provisions on consumer protection also apply.
The product to be replaced or returned must in any case be accompanied by the documents that accompanied the product (eg DAT, Retail Rep. Etc.), be in the condition received by the customer and the packaging to be the one that normally accompanies the product .
How to Return Products
In case of defective product or lack of agreed quality of the product, the return of the product is free (in our physical store or upon receipt from your place).
Refund due to withdrawal
What is stated above for the right of withdrawal applies.
Finally, Totomis Evangelos reserves the right to modify its return policy, at any time, by publishing the relevant new terms and conditions at www.rcspecialists.gr.